Shipping & Returns Policy
All shipping is calculated at the time the order is packaged. You will be able to select the shipping rate on the checkout screen.
TRACK YOUR PACKAGE
After your order has been shipped, you will receive an email with your total and tracking number.
TRANSIT TIMES
Please note, any issues with delivery or receiving an order on time that is caused by the carrier especially including natural disasters and extreme weather, is outside the control of our online store, and must be directed to the carrier for solution. Refunds will not be given and you will remain liable for such orders.
DAMAGES & DISCREPINCES
Any and all damages or discrepancies must be reported within 3 business days of receipt of package. Please call our customer service toll free from within the US and Canada at 1.866.952-3331. For damages, please retain all original packaging and all package contents for seven business days from the filing date for FedEx inspection and we’ll get any necessary replacements out to you immediately.
INCOMPLETE, INCORRECT, OR DEFECTIVE
If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-952-3331 within 3 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 3 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.
Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.
REFUSALS & NON-DELIVERABLES
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery.
Refusal of these charges will result in the package being returned to Zahrah Corporation at an additional shipping rate that will be billed to the customer.
Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.
International Shipping Policy
Zahrah USA ships internationally to countries of South and Central America, Asia, Europe as well as Australia. The shipping charges vary depending on several factors like the weight of your order, your location, and the shipping mode you selected. All the available shipping options will be presented during the checkout process. Presently, we are shipping internationally via the United States Postal Service only. Upon delivery, the customer is responsible to accept the delivery. Failure to accept the delivery will result in the shipment being abandoned without a refund.
NOTE: ZahrahUSA.com does not sell or ship items to Russia or Belarus.
Shipping Gift Orders
If you want, we can ship your ordered items as a gift to your given address. To do so, leave a message in the “Customer Feedback” section while checking out. For instance; if it is a birthday present you can write “It is a birthday present, so please don’t send the purchase statement with it.” Kindly note, you must confirm the receiver’s age while placing your order.
Cost of Shipping
You quickly get estimated shipping cost before placing the order. As you put the chosen items in your shopping cart, click on the ‘Estimated Shipping Costs’ and put in all the required information, and submit. There will be a dropdown menu; choose United Stated Postal Service or USPS from there, and you will get the costs for international shipping.
Orders’ Packaging
Our team correctly packs each order with the utmost care and high-quality packaging materials, so it reaches its destination without any damage. We intend to ship the International Orders within two business days of placing the order. However, there may be delays (not limited to) hostile weather situations, holidays, and Credit Card approval authentication.
We hold no responsibility towards any loss or damage caused the order items after it leaves our warehouse. We take all precaution to ensure that your order is packed correctly. Nevertheless, if there is damage arose because of the concerned carrier’s failure, it would be the carrier’s obligation. We would be gratified to assist you with the claims for any loss or damage to your goods.
We accept unique conduction requisites. So, now you can give special instructions like placing the order package at a specific location or some box art in the Customer Reviews’ field during the checkout process.
Kindly note, there can be some additional import taxes/duties on the order imposed by your nation’s Customs. Such charges determined on order are customer’s sole responsibility. We suggest you contact your regional custom people for the tax-related information and payment if it is mandatory before you place your orders. Kindly note that it is your (customer’s) responsibility to make sure that it is legal to import Hookah products like Shisha, and Tobacco in your country. In case, the order is declined, confiscated or returned; if products is returned there will be a 15% replacement fee charged and customers are responsible for the return shipping fees. Also, the delivery time of orders with International shipping is an estimation only. Your order may be delivered either early or little delay depending on the time your local post office system, the carrier company, and customs office take.
What to Do If the Order Comes Broken?
If your order arrives with a failure, email us with the photos of the damaged thing or packaging. Our team will get in touch with you within 24 hours and seek a solution.
Free shipping
Free Ground Shipping on all orders, valid only in the contiguous states of the United States. PLEASE NOTE that zahrahusa.com will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes. Taxes and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Offer is good for the order's first "ship-to" address anywhere in the U.S. If you choose another shipping option, additional charges will apply. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. Not valid on shipments to Canada, Puerto Rico or any other US Territories. WHOLESALE ORDERS DO NOT QUALIFY FOR FREE SHIPPING UNDER ANY CIRCUMSTANCE.
Wholesale Info:
Business / Wholesale Transactions are Charged Separately from Shipping cost and you will see no charges for shipping when you first checkout. You will be contacted for Shipping separately. You cannot use discounts or promocodes with wholesale.